Privacy Policy
This policy explains how we collect, use, and protect personal data when you use our website and courses.
Last updated: 2025-12-15
Data we collect
- Account data: name, email, and authentication details.
- Course usage: progress, completions, and feedback.
- Technical data: browser type, device, and cookie identifiers.
Why we collect it
- Deliver, maintain, and improve our courses.
- Provide support and respond to inquiries.
- Maintain security and prevent abuse.
Retention
We retain personal data only as long as needed for the purposes described or as required by applicable laws.
Your choices
- Access, update, or delete your data by contacting support.
- Manage cookies using the banner in the footer.
- Opt out of promotional messages at any time.
Legal bases
- Contract: to provide paid or free courses you enroll in.
- Legitimate interests: to secure the service, prevent fraud, and improve features.
- Consent: for optional cookies and marketing where required.
- Legal obligation: to comply with tax, accounting, and regulatory duties.
Cookies and tracking
We use essential cookies to operate the site and, with your consent where required, analytics cookies to understand performance. You can change your cookie preferences any time via the cookie banner controls in the footer.
- Essential: session, authentication, and security cookies.
- Analytics (optional): aggregate usage and performance metrics.
Sharing and processors
We do not sell your personal data. We may share data with service providers who process it on our behalf under data protection agreements.
- Hosting and infrastructure
- Payment processing (when applicable)
- Customer support tools
- Analytics (only if enabled)
International transfers
If your data is transferred outside your country, we implement appropriate safeguards such as standard contractual clauses or equivalent protections in line with applicable law.
Security
We apply technical and organizational measures to protect personal data, including encryption in transit, access controls, and regular review of vendor security. No method of transmission or storage is completely secure; please use strong, unique passwords.
Your rights
- Access a copy of your personal data.
- Request correction or deletion.
- Object to or restrict processing in certain circumstances.
- Data portability where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
Children’s privacy
Our services are not directed to children under 13 (or the equivalent age in your jurisdiction). If you believe a child has provided us with personal data, contact us and we will take appropriate action.
Changes to this policy
We may update this Privacy Policy from time to time. Significant changes will be noted on this page with a new “Last updated” date.
Contact
Questions about this policy? Email [email protected].
You can also reach us by phone at +1 415 347 9682 (Mon–Fri, 9:00–17:00).
Grayhaven Coaching, 2100 Grayhaven Way, Suite 302, San Francisco, CA 94105, USA.